Modern voice agents sound natural and conversational, and many callers will not realize they are not speaking to a person. That said, we configure the agent to be transparent where your state or your preference requires it, and the goal is never to trick anyone. It is to make sure every caller is greeted, heard, and helped instantly instead of hitting a voicemail. You decide how the agent introduces itself.
The agent is built with clear handoff rules. If a caller has an urgent matter, asks for something outside the agent's scope, or simply wants a human, the call is routed to you, your team, or an after-hours line according to the rules we set together. The agent is designed to capture and qualify, not to replace your judgment on real legal questions.
No, and that is intentional. The agent handles intake, answering, qualifying, scheduling, and capturing details, and is explicitly built not to provide legal advice or opinions on a caller's matter. This keeps you clear of unauthorized-practice and liability concerns. Anything that calls for a lawyer's judgment is flagged and routed to you.
Most agents are live within one to two weeks. The timeline depends on how many practice areas and call scenarios we are scripting, how your phone system is set up, and which tools we are connecting it to. We handle the build and testing, and you approve the script and call flow before it ever answers a real client.
Yes. We connect the agent to your existing line, so callers reach the same number they always have. You control when the agent answers, you can have it pick up only after hours, only when your line is busy, or on every call, depending on how you want to use it.
We build the agent around your intake needs. At a minimum it captures the caller's name and contact details, their case type, and the key facts you need to assess a matter. For specific practice areas we add the qualifying questions that matter to you, such as date of an accident, jurisdiction, or opposing party, so what reaches you is already organized.
Everywhere you need it. Call details, transcripts, and captured intake data flow into your practice management or CRM system, your calendar, and your inbox, so you and your team see new leads where you already work. If you do not have an intake system yet, we can set that up alongside the agent.
Yes. Qualified callers can be booked directly into your calendar during the call, with confirmation and reminder messages sent automatically by text or email. This is one of the biggest wins of the service, the lead is not just captured, it is scheduled, before they have a reason to call another firm.
We build with compliance in mind. The agent is configured not to give legal advice, to handle caller information carefully, and to follow disclosure preferences for your jurisdiction. Because we have a legal background and work only with law firms, we understand where the lines are. For anything specific to your state, we review it during onboarding before the agent goes live.
Pricing depends on your call volume and how the agent is configured, and we scope it to your firm during onboarding. For most solos and small firms the math is straightforward, a single new matter captured from a call that would otherwise have gone to voicemail often covers the service many times over. The agent is built to pay for itself by catching the clients you are already losing.